Terms and Conditions

I. Introductory provisions

1. These terms and conditions (the "terms") of Ptero-Cloud s.r.o., company ID (IČ): 17348056, with its registered office at Čelakovského 138, 277 46 Veltrusy, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 370380 (the "seller"), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (the "purchase contract") concluded between the seller and a natural person (the "buyer") through the seller's online store. The online store is operated on the website at https://mineclicker.org/store (the "website") through its interface (the "store interface"). The subject of sale is in-game benefits, in particular the VIP, VIP+ and MVP ranks, in the game MineClicker on the seller's game server.
2. These terms do not apply where the person intending to buy goods from the seller is a legal entity or a person acting in the course of their business or independent profession when placing the order.
3. The buyer may be any person with the capacity to conclude a purchase contract. A minor may only make purchases with the consent of their legal guardian or to the extent that they have the capacity to perform such a legal act.
4. The provisions of these terms form an integral part of the purchase contract. The terms are drawn up in Czech with an English translation. The purchase contract may be concluded in Czech or English. In the event of any discrepancy between the language versions, the Czech version prevails.
5. The seller may amend or supplement the wording of these terms. This does not affect rights and obligations arising while a previous version of the terms was in effect. If the terms are amended or supplemented, the seller must publish the current version on the website, and the buyer is bound by the new version from the date it takes effect.

II. In-game name and availability of the service

1. Benefits are assigned to the in-game name (the player's Minecraft name) that the buyer enters when ordering. No separate registration on the website is required.
2. The buyer must enter the in-game name correctly and exactly as they use it in the game (Bedrock Edition players enter a dot followed by their name, for example ".Steve"). The seller treats the details entered by the buyer when ordering as correct. The seller is not responsible for benefits assigned to an in-game name that the buyer entered incorrectly.
3. The buyer acknowledges that the game server may not be available at all times, in particular due to necessary maintenance of the hardware and software of the seller or of third parties. The seller must restore the availability of the service as soon as possible.

III. Purchase contract

1. The store interface contains information about the goods, including the prices of individual goods. Prices are stated in euros including value added tax ("VAT") and all related fees (unless stated otherwise). Prices remain valid for as long as they are displayed in the store interface. This does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
2. To order goods, the buyer enters their in-game name, chooses a rank and a payment option (a one-off payment for 30 days, or a monthly subscription), confirms their agreement with these terms by ticking the relevant box, and completes the payment with the payment provider. The buyer must provide a correct e-mail address, to which the confirmation of payment is sent.
3. Before sending the payment and completing the order, the buyer must check all entered details, in particular the in-game name.
4. The contractual relationship between the seller and the buyer arises when the buyer successfully completes the order, i.e. pays for it.
5. The buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the buyer in using means of distance communication in connection with concluding the purchase contract (in particular the cost of the internet connection) are borne by the buyer.
6. Depending on the nature of the order, the seller may ask the buyer to confirm the order additionally.

IV. Delivery of goods

1. The goods are digital and are delivered without a tangible medium, by assigning the rank to the in-game name. Delivery takes place immediately after the order is paid, usually within one minute. If the player with the given in-game name has never connected to the game server, the rank is assigned when they first connect.
2. If the purchased benefits are not delivered within 3 days of paying for the order, the buyer has the right to file a complaint.
3. We recommend that the buyer keeps the payment confirmation sent by the payment provider in case of a later complaint.
4. A rank is valid for the period it was paid for. Buying a rank the buyer already has extends its validity. Buying a higher rank replaces the lower one for as long as the higher rank is valid; the remaining time of the lower rank resumes when the higher one ends. Buying a lower rank is queued after the higher rank and takes effect when the higher rank ends.

V. Price of goods and payment terms

1. Payments are processed by the payment service provider Stripe Payments Europe, Ltd. (the "payment provider"). The buyer may pay the price using the methods offered at checkout, for example by payment card, Apple Pay, Google Pay or PayPal. The seller neither sees nor stores payment card details.
2. The seller does not require a deposit or any similar payment from the buyer.
3. The payment provider sends the confirmation of payment to the e-mail address entered at checkout. The seller issues a tax document at the buyer's request sent to the e-mail address given in Article IX, within 3 working days of receiving the request.
4. If there are problems with making a payment, the buyer informs the seller at [email protected].

VI. Monthly subscription

1. Instead of a one-off purchase, the buyer may choose a monthly subscription to a rank. The subscription price is 20% lower than the price of a one-off 30-day purchase of the rank and is shown in the store interface.
2. The subscription renews every month and the price is charged automatically using the payment method the buyer chose when ordering, until it is cancelled. Each successful payment extends the rank by the corresponding period.
3. The buyer may cancel the subscription at any time by e-mail to [email protected], stating the in-game name and the e-mail address used for payment. Cancellation ends the obligation to pay for further periods. The rank remains valid until the end of the period already paid for; payment for a period already paid is not refunded.
4. If the payment for the next period does not go through, the rank is not extended. The seller does not provide an additional period for payment.

VII. Withdrawal from the purchase contract

1. A buyer who is a consumer generally has the right under Section 1829 of the Civil Code to withdraw from a purchase contract concluded at a distance within 14 days of concluding the contract.
2. However, under Section 1837(l) of the Civil Code, it is not possible to withdraw from a contract for the supply of digital content if it was not supplied on a tangible medium and was supplied with the consumer's prior express consent before the end of the withdrawal period, and the seller informed the consumer before concluding the contract that in such a case they have no right to withdraw from the contract.
3. When ordering, the buyer expressly requests delivery of the rank immediately after payment and acknowledges that they thereby lose the right to withdraw from the contract. The buyer confirms this by ticking the relevant box in the store interface before paying.
4. If the buyer nevertheless acquires the right to withdraw from the contract, they may exercise it by written notice sent to the seller's registered office or to [email protected]. The model form attached to these terms may be used.
5. The seller may unilaterally set off a claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

VIII. Rights arising from defective performance

1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the applicable generally binding legal regulations, in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code, the provisions on digital content, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
2. The seller is liable to the buyer that the goods are free of defects on delivery. In particular, the seller is liable to the buyer that, at the time the buyer received the goods, the goods have the properties agreed by the parties and, in the absence of an agreement, the properties described by the seller or expected by the buyer given the nature of the goods, and that the goods are fit for the purpose stated by the seller or for which goods of this kind are usually used.
3. The buyer exercises rights arising from defective performance by filing a complaint with the seller by e-mail to [email protected] or by post to the seller's registered office. The complaint must include the in-game name, the e-mail address used for payment and a description of the defect. The seller informs the buyer without undue delay that the complaint has been received and how and by when it will be handled.
4. The seller is not obliged to accept a complaint if the buyer entered an incorrect in-game name when ordering or if the buyer cannot prove that the order was paid.

IX. Other rights and obligations of the parties, support

1. A rank entitles the buyer to use the in-game benefits for the period paid for. It is not a transfer of ownership, and a rank cannot be transferred to another person or in-game name.
2. The seller may block an in-game name's access to the server or remove benefits if the buyer demonstrably breaches their obligations under the purchase contract (including these terms) or the game server rules published by the seller.
3. The seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code in relation to the buyer.
4. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, https://adr.coi.cz/en, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from the purchase contract.
5. Contact and customer support: [email protected]. E-mail is the preferred means of communication.

X. Personal data protection, commercial communications and cookies

1. The seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data. Details are set out in the Privacy Policy at https://mineclicker.org/privacy.
2. The seller does not send commercial communications to the buyer. The buyer's e-mail address is used to confirm the payment and for communication related to the order.
3. The website does not use analytics or advertising cookies. It only uses a technical cookie that remembers the chosen language of the website. The payment provider's checkout page is operated by the payment provider and may use its own cookies.

XI. Final provisions

1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This choice of law does not deprive a buyer who is a consumer of the protection afforded by provisions of law that cannot be derogated from by agreement and that would otherwise apply in the absence of a choice of law under Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).
2. If any provision of these terms is or becomes invalid or ineffective, it is replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
3. The purchase contract, including these terms, is archived by the seller in electronic form and made available to the buyer on request.
4. A model form for withdrawal from the purchase contract is attached to these terms.

Annex: model withdrawal form